Service and Support

Customer Service From the U.S. military to the University of Texas, San Antonio, Cooper Notification treats its diversified installed-base with the quality and standards that exceed customers’ expectations.

Cooper Notification’s commitment to product and service quality is demonstrated through the guidelines established by the International Organization for Standards (ISO). We applied for and were granted an ISO 9001: 2000 certification in 2003 by International Management Systems of Tampa, Florida and has continued to maintain the certification.

Cooper Notification places the highest priority on service before, during and after system implementation. The customer support team fully embraces the significance of WAVES as a life safety system, understanding that any downtime is too long. Cooper Notification promotes optimum system health with an emphasis on training and preventive maintenance. These two vital practices maintain system familiarity and reduce stress in a crisis. When repairs are necessary, technicians troubleshoot the problem from the Sarasota office via telephone, or travel to the site when required to restore the full system performance.

We are reachable 24/7. To contact Technical Support, please call 941-487-2379 or email mvsr-support@cooperindustries.com.